top of page

Cancellation and Returns



Products and services once booked through cannot be cancelled and the refunds thereof are not allowed in any circumstances. However, exceptional cases of 'manufacturing defect' and ' wrong consignment ' can be dealt with separately after due verification of proof and based on established facts with vendor partners on case to case basis

In no circumstances the order will be cancelled. However it can be exchanged against any other product by visiting our Showroms.


Amount once paid will not be refunded in any case. However the amount can be adjusted in any further purchases of product by visiting our Showroms. Products and services booked on can be returned or repaired as per usual policy of Add-venture India at the shop/ counter of the store

Other terms and conditions

  • Damaged delivery should be reported within 48 hours of delivery.

  • All items must be returned in their original condition ' unworn and unaltered.

  • Damaged products will neither be exchanged nor bought back by the Company. Deductions made by the Company are towards levies, taxes, wear and tear, etc.

  • Please keep the invoice and certificate and/or guarantee card with you if you want to exchange or return a product without which processing the same would not be possible for us.

  • We will exchange any item for an item in the same category (eg. exchange a diamond for a diamond). Also, you need to pick up something of an equal or higher value.

  • The policies are subject to change without prior notice.

  • Any product can be exchanged only once.

  • Schemes running at the time of initial purchase will not be valid at the time of exchange.

  • Disputes (if any) will be subject to Mumbai Jurisdiction.

    bottom of page